Review your return window.
Confirm that your request is within 30 days of delivery. Your item should be unworn, unwashed, free from marks, fragrance, deodorant transfer, pet hair, damage, or signs of workout use.
30 Day Fit Confidence
Returns Center
Designed for movement, tested for real routines, and supported with a clear return experience. Elevora accepts eligible returns and exchanges within 30 days of delivery so your training tops, leggings, sports bras, shorts, jackets, tights, windproof layers, hoodies, and oversized tees can feel right from the first wear.
30 Days
Eligible return and exchange window from delivery.
3–5 Days
Standard delivery timing for most U.S. orders.
24/7
Support access for order and return guidance.
Eligibility
Unworn, unwashed, and in original condition.
Exchange
Fit or size changes handled with clarity.
Refund
Processed after inspection and approval.
Support
Order help available any time you need it.
Process
A clean return flow for performance pieces.
The return process is intentionally simple, but every request is reviewed carefully to protect product quality and keep the experience fair for every customer.
Prepare your order details.
Keep your order number, the email used at checkout, the item name, size, color, and a short reason for the return. For defective or incorrect items, include clear photos so our team can review quickly.
Pack the product securely.
Fold apparel neatly and include all original product packaging, tags, labels, hygiene liners, and included accessories when applicable. Use a protective mailer or box to prevent transit damage.
Send and wait for inspection.
Once the return arrives, the item is inspected. Approved refunds are issued to the original payment method, while exchange requests are handled based on availability of the requested size or style.
Timeline
What happens after your request is started.
Return timing can vary by carrier movement, inspection volume, and payment provider processing. This timeline explains the typical path from request to resolution.
Request prepared
Gather your order details, item information, and reason for return before packaging your activewear.
Package moves
Carrier timing depends on your location and chosen service. Tracking should be kept until the return is completed.
Item inspection
Returned products are checked for condition, cleanliness, tags, packaging, and eligibility before approval.
Refund or exchange
Approved refunds return to the original payment method. Exchanges depend on product and size availability.
Condition Standard
Quality checks built around real activewear use.
Elevora products are designed for sweat, movement, compression, layering, and outdoor routines. Because of that, returns are reviewed with a clear standard that protects hygiene, fabric performance, and product integrity.
Workout Tops and Oversized Tees
Must return clean, unworn, unwashed, and free from deodorant marks, perfume, stains, stretching, or fabric damage.
Leggings, Tights, Shorts, and Sports Bras
Close-fit performance items must show no signs of training use, washing, odor, body marks, makeup, or removed hygiene components.
Jackets, Windproof Layers, and Hoodies
Outer layers should include original packaging when available and must not be worn outdoors, washed, altered, scratched, or damaged.
Eligibility
Clear rules, fewer surprises.
The goal is to make the decision easy before you ship anything back. These guidelines apply to returns, exchanges, and refund reviews.
Eligible for review
- Items requested within 30 days of confirmed delivery.
- Unworn apparel with no workout use, washing, alterations, stains, or scent.
- Products returned with original tags, packaging, and accessories when included.
- Incorrect item, wrong size sent, or verified product issue with clear photos.
- Exchange requests for available sizes, colors, or comparable styles.
Not eligible for return
- Items outside the 30 day return window.
- Washed, worn, altered, damaged, stained, scented, or visibly used apparel.
- Products missing required hygiene liners, labels, tags, or essential packaging.
- Final sale, clearance, promotional exclusions, gift cards, or non-returnable items.
- Returns sent without enough order information for proper identification.
Refund Details
Refunds are issued after the item is approved.
Once your return is received and inspected, approved refunds are sent to the original payment method. Original shipping fees, expedited services, gift wrap, route protection, or other non-product charges may be non-refundable unless the return is caused by an Elevora fulfillment error or confirmed product issue. Payment providers may require additional time before the refund appears on your statement.
If an item arrives incorrect, damaged, or defective, please document the issue before sending anything back. Photos help our support team review the case accurately and choose the best resolution, including replacement, exchange, refund, or another appropriate remedy.
Store
Elevora
Window
30 Days
Support
24/7
Phone
+1 (571) 805-7918
Can I exchange leggings, sports bras, or tights for another size?
Yes, eligible exchange requests can be reviewed within 30 days of delivery. The item must be unworn, unwashed, clean, and in original condition. Exchanges depend on availability of the requested size, color, or style.
What should I do if I received the wrong item?
Keep the item unused and prepare your order number, product name, size, color, and clear photos of the item and packaging. This helps our support team verify the issue and guide the correct resolution.
Are final sale or promotional products returnable?
Some final sale, clearance, promotional, gift card, or specifically marked non-returnable items may not be eligible for return. If an item is defective or incorrect, it can still be reviewed under applicable consumer protection rules.
How long does a refund take after approval?
After the return is received and approved, the refund is issued to the original payment method. Your bank or payment provider may require additional processing time before the credit appears.
Do I need original packaging and tags?
Original tags, labels, packaging, hygiene liners, and accessories should be included whenever they were provided. Missing required components may delay review or make an item ineligible.
Can worn workout apparel be returned?
No. Items that show signs of wear, washing, workouts, odor, stains, body marks, deodorant transfer, stretching, damage, or alteration cannot be accepted as standard returns.
Where do I get help with a return question?
Use the support details in the footer. For contact page assistance, visit the single contact page link provided below and include your order number for faster service.