FAQ

Most Elevora orders are delivered within 3–5 business days after processing. Delivery timing may vary slightly depending on destination, carrier volume, weather conditions, address accuracy, and peak shopping periods.

Once your order is on the way, use the tracking information in your shipping confirmation email to follow movement from dispatch to final delivery.

Yes. Elevora offers free shipping for eligible orders. The final shipping method and delivery estimate are shown during checkout before payment is completed.

We recommend reviewing your shipping address carefully before submitting the order to avoid delays caused by missing apartment numbers, incorrect ZIP codes, or incomplete recipient details.

Tracking links can take time to update after a label is created. In many cases, the first scan appears once the carrier receives and processes the package at a regional facility.

If your tracking has not updated for an extended period, please contact our team through Contact Support and include your order number so we can review it efficiently.

Address changes are only possible if the order has not entered fulfillment. Because we work quickly to prepare activewear orders, please contact us as soon as possible if your address needs correction.

Send the order number and the complete updated address through Contact Support. We will do our best to help before shipment is confirmed.

Elevora offers free returns and exchanges within 30 days for eligible items. The item should be unused, clean, undamaged, and returned with its original packaging and tags when applicable.

Items showing heavy wear, strong odors, stains, washing damage, or missing required return details may not qualify for a standard return or exchange.

Yes, size exchanges are available for eligible items when the preferred replacement size is in stock. This is especially helpful for compression pieces, sports bras, running tights, and fitted training layers.

For a smoother exchange, include your order number, item name, current size, and preferred replacement size when you contact support.

Package the item securely so the fabric, seams, trims, and tags are protected during transit. Fold activewear neatly and avoid packing items with liquids, cosmetics, sharp objects, or anything that could damage performance materials.

Keep your return tracking information until the return has been reviewed and completed.

Refunds are reviewed after the returned item is received and inspected. Once approved, the refund is issued to the original payment method. Your bank or card provider may require additional time to post the funds.

If you are waiting on a refund update, contact us with your order number and return tracking details.

Start with the product’s size guide and compare your body measurements to the recommended range. For performance pieces, consider how you prefer the garment to feel during movement: compressive, sculpted, relaxed, or layered.

• Training Leggings and Running Tights: choose your measured size for a secure fit.
• Sports Bras: prioritize support level, band comfort, and intended activity.
• Oversized Tees and Hoodies: choose your regular size for a relaxed look or size down for a cleaner profile.

Many training leggings and running tights are designed to feel supportive and secure without restricting natural movement. Compression level can vary by style, fabric weight, waistband structure, and intended activity.

If you are between sizes and prefer less compression, you may prefer sizing up. If you want a sculpted training feel, your measured size is usually the best place to start.

Oversized tees are intentionally cut with more room through the body and sleeve for a relaxed athletic silhouette. They are designed for warmups, post-training wear, studio layering, and everyday functional styling.

For a true oversized look, choose your normal size. For a more refined fit, consider one size down if your measurements allow.

A sports bra should feel secure around the band, supportive through movement, and smooth against the skin. It should not pinch, roll, restrict breathing, or create sharp pressure at the shoulder straps.

Support needs vary by activity. Low-impact studio movement, strength training, running, and high-intensity workouts may require different support levels.

Wash performance apparel in cold water with similar colors and mild detergent. Turn garments inside out before washing to help protect the exterior finish, printed details, and fabric surface.

Avoid bleach, harsh softeners, high heat, and rough washing cycles. Air drying is recommended for many activewear pieces to help preserve elasticity and shape.

Low heat may be suitable for some items, but air drying is the safer choice for maintaining stretch recovery, waistband structure, and fabric smoothness. Always follow the care label on the specific garment.

High heat can weaken elastic fibers, affect fit retention, and reduce the refined feel of technical materials over time.

Close zippers, fasten closures, and wash with similar technical garments. Use mild detergent and avoid fabric softener unless the garment care label specifically allows it.

Hang dry the jacket naturally and avoid direct high heat. This helps maintain the surface finish, structure, and lightweight functional feel.

For everyday performance styling, pair Training Leggings or Running Tights with Oversized Tees, Athleisure Hoodies, or Windproof Layers. This creates a clean movement-led look that works for travel, errands, recovery, and light training days.

For studio or gym use, combine Workout Tops, Sports Bras, and Performance Shorts based on activity level and desired coverage.

Email subscribers may receive 15% off sitewide when the offer is active. The discount is designed to be simple and clear, with offer details shown through the subscription experience or checkout where applicable.

Promotions may have exclusions, timing limits, or automatic application rules. Always review checkout totals before completing payment.

Selected products may be available with 20% automatic savings when the promotion is active. If a product qualifies, the savings should be reflected according to the offer terms shown on the site or at checkout.

Because promotions can change, the checkout page is the best place to confirm your final total before placing the order.

Order confirmations are sent to the email address entered at checkout. If you do not see the message, check your spam, promotions, or junk folder first.

If your email address was entered incorrectly, contact support with your name, shipping address, and approximate order time so we can help locate the order.

Cancellation may be possible only before the order enters fulfillment. Since we prepare orders quickly, please contact us immediately if you need cancellation support.

Once an order has shipped, it cannot usually be canceled, but eligible items may still qualify for return or exchange after delivery.