Elevora Customer Care

Return Policy

Elevora is designed to make performance apparel shopping feel clear, confident, and refined. If your order does not feel right, our return and exchange process is built around a simple 30-day window, responsive support, and practical guidance for activewear, outer layers, and everyday performance essentials.

Start With The Process Contact Support
30 Days Free returns and exchanges are available within 30 days of delivery.
Clean Items Items should be unworn, unwashed, and returned in a condition suitable for review.
Support Led Our team helps guide return, exchange, and order-resolution questions.
Woman wearing premium activewear during a controlled training stretch
Fit Confidence Returns and exchanges are designed to support better activewear decisions. E
Policy Overview

Clear Returns For Modern Activewear

Performance apparel is personal. Fit, coverage, support, layering weight, and comfort can all change how a piece feels in real movement. This policy explains how Elevora handles returns, exchanges, item condition, refund review, and support communication.

30-Day Standard

Our Return Window Is Built For Confidence

Elevora accepts eligible returns and exchanges within 30 days of delivery. The item should be returned clean, unworn, unwashed, and in a condition that allows our team to review it properly. This protects customers while keeping the return process fair, organized, and suitable for activewear products such as leggings, sports bras, workout tops, performance shorts, running tights, running jackets, windproof layers, hoodies, and oversized tees.

Return window Eligible items may be returned or exchanged within 30 days from the delivery date.
Free returns Elevora supports free returns and exchanges within the stated 30-day return window.
Order review Support may request order information, item details, and the reason for your return.
Fair condition Items must be sent back without signs of wear, washing, damage, odor, or heavy use.
01 / Simple

Designed To Remove Uncertainty

The return process should feel easy to understand. Contact our support team, share the order details, follow the instructions provided, and send back the approved item within the return window.

02 / Premium

Respectful Of Fit-Sensitive Products

Activewear fit can be precise. Our exchange process is especially useful for items where size, support level, compression, rise, length, or layering preference matters.

Contact support first

Reach out through the contact page or email support@elevora.lat. Include your order number, the item you want to return or exchange, and a clear reason for the request.

Wait for return guidance

Our team will review your request and provide return instructions. Please do not send items back without guidance, as this may delay processing or make the return harder to identify.

Prepare the item carefully

Pack the item cleanly and securely. Include all applicable packaging, tags, labels, and accessories when available so the item can be reviewed correctly.

Ship and keep tracking

After you receive instructions, send the item according to the provided guidance and keep your tracking information until the return or exchange is completed.

Review and resolution

Once the return is received and inspected, Elevora will continue with the approved refund, exchange, or order resolution based on the item condition and policy eligibility.

Item Condition

What Eligible Condition Means

Elevora sells performance apparel designed for movement, close fit, layering, and daily wear. Because these products touch the body and are often tried on for comfort, returns must be handled with care. Items should be unworn outside of a brief try-on, unwashed, clean, free from odor, and without visible damage, stains, makeup marks, deodorant marks, excessive stretching, pet hair, or other signs of wear.

Please try items on with care and keep original packaging when possible until you are sure you want to keep the order. This helps preserve the condition of training leggings, running tights, sports bras, tops, shorts, jackets, hoodies, and other fit-sensitive pieces.

Accepted Standard

Unworn And Unwashed

Items should not show signs of training use, outdoor wear, washing, heat drying, alteration, or fragrance exposure.

Packaging Care

Tags And Packaging

Return the item with original tags, labels, and packaging when available to support faster review.

Product Review

Inspection Required

Returned items are reviewed before a refund, exchange, or resolution is completed.

Not Eligible

Used Or Damaged Items

Items with signs of heavy use, damage, odors, stains, missing parts, or altered condition may not qualify.

Refunds And Exchanges

Resolution With A Clear Review Path

After your approved return arrives, Elevora reviews the item condition and order details. If the return meets our policy requirements, the refund or exchange process will continue. Refund timing may vary depending on the original payment method, financial institution, and internal review status.

01 Refunds are generally issued to the original payment method after eligible return review is completed.
02 Exchanges depend on item availability, requested size, product condition, and return window eligibility.
03 If the requested exchange item is unavailable, support may help with an alternative resolution.
04 Original order details, delivery status, and return tracking may be used to complete the review.
Athlete wearing performance sportswear during an outdoor training run
Customer Support

Return Support That Feels Human

Our support team helps customers navigate return eligibility, exchange requests, delivery questions, and product concerns. For faster service, include the order number, customer name, item name, request type, and any helpful details when you contact us.

24/7 Support Support is available for return requests, exchange questions, product concerns, and order guidance.
Free Returns Eligible returns and exchanges are supported within the 30-day return window.
Clear Review Every return is reviewed based on timing, item condition, order details, and policy eligibility.
Contact Path Use the contact page for return help, exchange guidance, delivery questions, or order support.
How long do I have to request a return?
Eligible returns and exchanges may be requested within 30 days of delivery. Please contact Elevora support before shipping anything back so our team can confirm the next steps and connect your request to the correct order.
Are returns and exchanges free?
Elevora supports free returns and exchanges within the 30-day return window for eligible items. The item must meet the return condition requirements and follow the instructions provided by our support team.
Can I exchange for another size?
Size exchanges may be available depending on product availability, item condition, and return window eligibility. This is especially helpful for fit-sensitive pieces such as sports bras, training leggings, running tights, performance shorts, and fitted tops.
What condition should my item be in?
Items should be clean, unworn, unwashed, unaltered, and free from odors, stains, makeup marks, deodorant marks, visible damage, pet hair, or heavy use. Original tags and packaging should be included when available.
Can I return an item after wearing it for a workout?
Items that show signs of workout use, washing, sweat, odor, stretching, staining, or damage may not qualify for return. Please try items on carefully indoors before deciding whether to keep them.
When will I receive my refund?
Refunds are processed after the returned item is received, inspected, and approved. Timing may vary based on review status, the original payment method, and your financial institution.
What if I received the wrong or damaged item?
Please contact Elevora support as soon as possible with your order number and clear details. Photos may help our team review the issue quickly and provide the most appropriate resolution.
Where do I send my return?
Please contact support first and wait for return instructions. Sending items without approval or without the correct information may delay processing or prevent the return from being matched to your order.

Need Help With A Return?

Our support team can help confirm eligibility, explain item condition requirements, provide return instructions, and guide you through exchange options. For the fastest response, include your order number, item name, request type, and the reason for your return.

Contact Elevora

Elevora

Premium activewear, performance sportswear, and functional lifestyle apparel for training, running, layering, recovery, and everyday movement.

Overview Process Condition Questions

Customer Support

Email: support@elevora.lat

Phone: +1 (571) 805-7918

Support is available 24/7 for order questions, product guidance, delivery help, returns, and exchanges.

Business Information

Elevora
1041 Bobwhite St
Big Rock, Buchanan, VA 24603
United States