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Return window
Eligible items may be requested for return within 30 days of delivery. Requests made after the return window may not be accepted.
Elevora Customer Care
Refund Policy
Elevora designs premium activewear for training, running, recovery, and movement-led daily life. If something is not right with your order, our refund and return process is built to be clear, fair, and easy to follow, while protecting the quality standards of every garment we sell.
Policy essentials
A clear path from request to resolution.
This page explains how returns, exchanges, refunds, damaged items, incorrect orders, and non-returnable conditions are handled. Please review the full policy before sending any item back.
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Original condition
Items must be unworn, unwashed, unused, free from scent or marks, and returned with original tags, packaging, and included accessories.
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Approval required
Please contact us before returning an item. Returns sent without authorization may be delayed, refused, or unable to be matched to your order.
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Refund method
Approved refunds are issued to the original payment method after the returned item is received, inspected, and accepted.
Eligibility standard
Eligible returns must preserve the integrity of the garment.
Elevora products include workout tops, training leggings, sports bras, performance shorts, running jackets, running tights, windproof layers, athleisure hoodies, and oversized tees. Because many of these pieces are worn close to the body or during high-movement activity, return eligibility depends on condition, hygiene, packaging, and timing.
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Clean, unworn, and unwashed
Returned items must show no signs of wear, washing, workout use, staining, deodorant marks, fragrance, pet hair, or alteration.
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Complete original presentation
Original tags, packaging, product bags, inserts, and any included accessories should be returned together with the item.
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Order details must match
The return request must include the order number, item name, size, color, delivery date, and a clear reason for the request.
Return process
How to request a return or refund.
Please do not send items back before receiving instructions from Elevora support. This helps us identify your order, confirm eligibility, and prevent unnecessary delays.
Step 01
Contact Elevora support
Submit your return request within 30 days of delivery. Include your order number, full name, item name, size, color, reason for return, and clear photos if the item is defective, damaged, or incorrect.
Step 02
Wait for return authorization
Our team will review your request and provide the next steps if your item is eligible. This may include return instructions, packaging guidance, and any required reference information for your return.
Step 03
Package the item carefully
Fold the item neatly, include all original tags and packaging, and protect the garment during transit. Please avoid sending items loose, damaged, scented, or mixed with unrelated products.
Step 04
Inspection and refund decision
Once your return is received, we will inspect the garment and confirm whether it meets the policy requirements. If approved, your refund will be issued to the original payment method.
Detailed conditions
What can and cannot be returned.
These conditions help protect customer hygiene, product quality, and a fair return experience for everyone who shops with Elevora.
Returnable items
Most eligible Elevora items may be returned when they meet the timing and condition requirements of this policy.
- Unworn workout tops, jackets, hoodies, tees, shorts, leggings, and tights.
- Items with original tags and packaging still intact.
- Products requested for return within 30 days of delivery.
- Items that are clean, unused, and free from signs of wear.
Non-returnable items
Some items may be refused for hygiene, condition, timing, or final sale reasons.
- Items that have been worn, washed, altered, stained, scented, or damaged after delivery.
- Products missing original tags, packaging, or included accessories.
- Items marked final sale, clearance, gift card, or non-returnable at checkout.
- Returns requested after the eligible return window has passed.
Condition review
Every returned garment is inspected before refund approval. This protects activewear quality standards and ensures returned items meet the same policy rules.
- Inspection may review fabric condition, odor, packaging, tags, and signs of use.
- Items that fail inspection may not qualify for a full refund.
- Elevora may request photos before authorizing certain return cases.
- Return decisions are based on order records and received item condition.
Refund timing
Refunds are issued after approval and inspection.
Refund timing can vary depending on shipping time, inspection status, payment provider processing, and bank posting timelines. We will only issue a refund once the returned item has been received and approved.
Return received
After the package arrives, our team checks the returned item against your order details and the eligibility requirements.
Inspection completed
If the garment is accepted, the refund is approved. If there is a condition issue, support may contact you with next steps.
Refund issued
Approved refunds are issued to the original payment method. Store credit may be offered only when appropriate or requested.
Bank processing
Once issued, refunds commonly take 3–10 business days to appear, depending on the payment provider or bank.
Exchanges and issues
Size exchanges, damaged items, and incorrect orders.
Activewear fit matters. If you need a different size or received an item that is damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and guide you through the correct solution.
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Size exchanges
Exchanges are subject to eligibility and available inventory. If the requested size or color is unavailable, a refund or alternate solution may be offered after review.
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Damaged or defective items
Report damage or defects promptly with clear photos of the item, packaging, label, and issue area. Verified product issues may qualify for replacement, refund, or another support resolution.
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Incorrect items
If you receive the wrong product, size, or color, contact us with your order number and photos before returning anything. We will review the case and provide instructions.
Shipping responsibility
Return shipping depends on the reason for return.
Return shipping instructions will be provided after your request is reviewed. Please use a trackable method when sending any approved return, and keep your shipping receipt until the return is fully resolved.
Customer preference returns
For returns caused by personal preference, size choice, color choice, or change of mind, return shipping responsibility may be assigned during the authorization process.
- Do not send the item back before approval.
- Use the return instructions provided by support.
- Keep tracking until your refund is completed.
Order error reviews
If Elevora sent the wrong item, wrong size, or wrong color, we will review your photos and order details to determine the correct resolution.
- Send photos of the product, tag, and packaging.
- Include your order number and delivery date.
- Wait for support instructions before returning.
Lost return packages
Elevora is not responsible for return packages that are lost before reaching the approved return destination. Tracking helps protect your return record.
- Choose a reliable shipping method.
- Retain proof of shipment and tracking.
- Package garments securely before sending.
Refund questions
Answers before you send anything back.
These questions cover common refund, exchange, inspection, and return timing scenarios. All questions are closed by default so the page remains clean and easy to scan.
Can I return an item after wearing it for a workout? +
No. Returned items must be unworn, unwashed, unused, and free from signs of workout use, sweat, scent, stains, deodorant marks, pet hair, or damage. Activewear worn during training is not eligible for a standard return.
Can I return leggings, sports bras, or tights? +
These items may be eligible only if they are unworn, unwashed, unused, and returned with original tags and packaging. Because these products are worn close to the body, condition and hygiene requirements are reviewed carefully.
Will original shipping charges be refunded? +
Original shipping charges, if any, are generally non-refundable unless the return is related to a verified product defect or order error. The final refund amount is confirmed after review and inspection.
What happens if my return is rejected? +
If the returned item does not meet the policy requirements, Elevora may refuse the refund, reduce the refund, or contact you with available next steps. Items that show wear, washing, staining, fragrance, alteration, or missing tags may be rejected.
Can I exchange for a different size? +
Exchanges may be available when the item is eligible and the requested size or color is in stock. If an exchange is not available, support may guide you through a return and refund option.
How long does a refund take? +
After the return is received and approved, the refund is issued to the original payment method. Once issued, it commonly takes 3–10 business days for the bank or payment provider to post the refund.
Can I send a return without contacting support? +
Please do not send a return without authorization. Returns sent without support approval may be delayed, refused, or unable to be matched to your order.
Need help with a return?
Contact support before sending your item back.
Our team can help confirm eligibility, review damaged or incorrect item claims, explain exchange options, and provide return instructions. To help us assist you faster, include your order number, item name, size, color, delivery date, and photos when relevant.
Store
Elevora
Business Address
1041 Bobwhite St, Big Rock, Buchanan, VA 24603, United States
Email
support@elevora.lat
Phone
+1 (571) 805-7918